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My name is Mladen Švraka and I’m based in Zagreb, the capital of Croatia. If you are not sure how to pronounce my name correctly I would be happy to teach you.
Let me share a few details with you about my background and explain why I decided to focus on working with Zoho solutions. If you will have any further questions about me feel free to get in touch.
So far I’ve helped over 100 clients to get the most out of their Zoho CRM and various integrations with other Zoho and 3rd party applications. Besides being a Zoho Consultant I’m also a Zoho One subscriber who uses multiple Zoho apps to run my own business.
Along with gaining practical experience on client projects I invested in official training delivered by Zoho’s own trainers and official Zoho product certifications. Currently, I have Zoho product certifications for CRM, Desk and Books.
Zoho CRM Certified Administrator
Zoho Desk Certified Associate
Zoho Books Certified Associate
I have taken official Zoho training for the apps listed below.
As many of my clients are Zoho One subscribers I have working experience with the following applications.
Before making a career shift to work as a Zoho Consultant, I’ve worked in various sales positions for over 10 years in different IT companies including Hewlett-Packard and Cisco. During that time I earned my MBA degree in International Business. While working in sales I’ve been exposed to different CRMs as a user including Zoho, SFDC, Oracle, Microsoft and a few custom ones.
I decided to make a shift from sales to consulting with a focus on Zoho after successfully deploying Zoho CRM in multiple companies. During the same time, I also gained important insights regarding the business benefits of integrating various Zoho and third-party apps. I started as a full-time Zoho Consultant with a goal to help companies optimize their business processes and grow their business.
When starting to work with cloud apps I took coding classes and learned the fundamentals of frontend and backend development. Even though I wouldn’t go so far to call myself a software developer this knowledge enables me to work more effectively with developers and deliver more value to clients. I have basic coding knowledge in Zoho Deluge, HTML, CSS, JS, PHP and MySQL.
While I’m happy to assist and welcome all types of client projects for implementation, integration, training and support on Zoho and other apps in my portfolio my ideal clients fit the basic criteria below:
Outside Of Work
If you need help with the cloud apps in my portfolio and think that we would be a good fit I would be happy to hear from you to discuss further. Please feel free to contact me.