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My name is Mladen Švraka and I run a Zoho Authorized partner company based in Zagreb, Croatia.

Before starting to work with Zoho apps in 2017. I’ve worked in sales for over 10 years for different IT companies, including large multinationals like Hewlett-Packard and Cisco. My responsibilities ranged from handling a list of local accounts in Croatia to being responsible for a region of over 10 countries in South East Europe.

zoho crm expert Mladen Svraka

I was involved in many different sales, marketing, finance, accounting, support, and project management processes during that time. My first-hand experience showed me that the difficulties and bottlenecks organizations were experiencing are, in most cases, easily solvable – if only the tools were set up correctly to help the teams do their best work rather than slowing them down. 

After successfully helping several companies make the shift to the right Zoho tools and seeing their growth, I was more than encouraged to do the same for other companies full time. 

I invested in official training delivered by Zoho’s own trainers and official Zoho product certifications in addition to my MBA degree in International Business. Currently, I have Zoho product certifications for CRM, Desk, and Books, and I have taken 12 official instructor-led Zoho training sessions for specific apps.

Zoho CRM certification badge level 2

Zoho CRM Certified

Zoho desk certification

Zoho Desk Certified

zoho books certification Mladen Svraka

Zoho Books Certified

Since starting to work with Zoho apps in 2017. I’ve helped more than 150 clients fulfill their goals and turn their organizations into better versions of themselves.

Outside of work, I am, first and foremost, a husband and father. I am also a martial arts practitioner, amateur guitar player, and someone who is on a never-ending journey to learn more about nutrition while practising a dominantly plant-based diet (cheese is my Achilles heel).

My dream for the future? Having my own farm. It might sound silly, but it is a big part of my 5-year plan for the future.

Are You My Ideal Client?

I am happy to share my knowledge and assist with all types of client projects related to Zoho apps. However, my ideal client has up to 100 employees using Zoho apps, is in a similar time zone (between UTC -6 and UTC +2), and is looking to build a long-term relatioship which will hopefully span over many years. In short, my ideal clients are looking for someone who will help them and guide them on their journey to get as much value out of their Zoho apps as possible.

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Need help selecting the right Zoho tools and apps that would fit your business the best?

*Free 1-hour consulting sessions available for selected clients

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