Are you looking for the most effective and efficient solutions for managing communication with your existing and potential customers? Having a multichannel customer communication system with various in-built features can make the work easier for you. Zoho Desk is one of the most used and reliable platforms which lets you offer exceptional customer support to build your reputation.
A unified multichannel communication platform, Zoho Desk, makes it easier for you to manage multiple tickets being generated from various customers. Be it email, live webchat, social media or telephony, using this Zoho tool you can manage all customer communication in one place instead of facing challenges with scattered information.
To organize your work, Zoho Desk allows you to integrate the work of various departments under a portal without having to worry about custom help desk organization. Furthermore, each department can customize the helpdesk for their respective teams to maximize efficiency and offer the best in business solutions to customers. Departments can reflect your company’s organizational setup or be based on specific products and services in your portfolio.
Zoho Desk makes information about your multiple brands easily accessible to customers. They can find answers to multiple queries using this Zoho tool without having to wait for assistance. From creating a separate knowledge portal about your multiple brands to building your community of customers, it can all be done through this single platform. Make each help center into a unique extension of your brands.
Every sector, business or company needs to offer different customer support service, given the nature of the service or goods they offer. Zoho Desk provides a customizable customer service portal which includes email templates, ticket layouts, ticket statuses, custom fields, web forms and more. Customize Desk to fit your communication processes and deliver an improved customer experience.
Ensure that no notification or ticketing assignment is missed using Zoho Desk. With automated notifications to assigning the tickets automatically, it is all made easier using this Zoho tool. In fact, the entire process can be streamlined and offer quick responses to customers. The in-built SLAs can help you manage customer service efficiently.
From keeping a track of tickets to learning about the statistics, Zoho Desk is your go-to platform offering detailed reports for monitoring the performance of your team too. Use well-known metrics to improve team performance using this Zoho tool. Get various time-based reports to maximize efficiency while dealing with customers.
Offer customer support anytime and from anywhere using the Zoho Desk mobile app. Not only does this enable you to respond quickly but you can view the ticket status, customer information and more using the in-hand app. If you are with the customer then keeping yourself informed to connect better with him/her.
From Zoho CRM to Salesforce, Slack and more, you can integrate many Zoho and third-party applications with Zoho Desk which enables you to offer better customer service.